Tidal Connect Failures

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185

Just updated to version 3.799 and i’m still getting the hanging problem on rapidly skipping tracks. I’ve tried it twice and it did it both times with just 3 rapid ‘next’ presses. Was using the volumio app on ipad playing a tidal playlist. This is a Pi 3B with Allo digione sig. Went to Volumio a few months ago as Roon was overkill - I just wanted Tidal connect. What is the situation with this - 3.799 release notes say updates to Tidal connect SDK?

Let me know if you want logs etc. as I seem to be able to reproduce this easily.

186

Hi @chrisb911

Sorry to hear that things are not working as expected.
Tried the same with a rPi5, as my rpi3’s are dead, but can’t reproduce this behavior.
Only thing if I skip back and forth in a very rapid tempo, I need to press play again.
Please provide a log.

187

Ive sent a log - http://logs.volumio.org/volumio/QoxHidC.html

I sent a previous one alrhough i realized i sent that after it had restarted so probably not usefull. The one above is in it hung state.

Let me know if you want anything else to help get thus resolved.

Chris

188

Can you turn multiroom off and test again?
If OK, turn multiroom on again and retest.
Let us know the results, thanks.

189

Ok - turned multi room off, restarted (not rebooted) and tried again - same thing

http://logs.volumio.org/volumio/jMkquXM.html

Two further things. My network is (relatively) slow - 35 Mbs. Secondly, after the last hang i left it ‘hung’ for around ten mins and it did unwind itself. It didn’t start playing but was able to when i pressed play. Dont know if that happens every time

Chris

190

Hello,

We have properly tested the behavior previously mentioned also by another customer before releasing the latest software version.
However, I was not able to reproduce the issue during our internal checks.

That said, it’s possible that network speed or stability could be involved in causing this behavior.

Best,
Davide
VOLUMIO TECH SUPPORT

191

Ok thanks. The network is stable and works just fine (with Roon for example and streaming TV).

Where do we go from here?

Happy to help debug this - i just want a stable solution. Chris

192

@chrisb911 we have one possible explanation.

We notice that you also play trough TIDAL (from Volumio’s UI). Could you try to:

  • Clear the current playback queue
  • Use only TIDAL Connect

And try to replicate. Let us know how it goes (send the log immediately after it stops, in case it happens)

193

Hi - cleared the queue as suggested and played from Tidal using Tidal Connect and so far it hasn’t failed - forwarding and backwarding from both Tidal app on ipad and from inside volumio app.
It does seem to always fail if what is playing is from Tidal selected from inside Volumio app - so I presume not using Tidal Connect but using direct Tidal integration? It is a bit tricky to see (in the Volumio App) if the track playing is from Tidal Connect or from TIdal in the app so I expect that’s where I got confused. I use the Pi/Allo Digione headless at the moment so I guess the easy answer (for me) right now is to turn of the direct Tidal integration and use only Tidal Connect - I guess that’s possible?

Cheers

Chris

194

Don’t need to disable direct TIDAL integration, just use one at the time.