I think the remark “not rely on” was simply meant as a confirmation that you’re entitled to premium support.
Since this a very specific issue, the people from Volumio can help you and find a solution.
Like Wheaten says - for a hardware issue on a product constructed by Volumio where premium support is available it’s better to connect with their support directly via a service ticket and not rely on that someone from Volumio should read your post about the issue.
Thanks for the heads up guys, I’ll definitely not rely on anyone from the forum or Volumio to read my post about the issue in future.
I raised a support ticket yesterday, I’m sure the good folks at Volumio are sorting out the problem/s
I guess I won’t rely on Volumio either as I haven’t heard from them after raising a support ticket and messaging them.
It’s so common for manufacturers with great products to slip up in terms of after sales support.
It’s still sounding very nice with via AES/EBU though.
Remember that there has been a long weekend including Whit Monday holiday in many European countries.
@DED and his @volumio colleagues will be back in the office today (Tuesday)
Fair call, I’m on the other side of the planet in New Zealand so I’m unaware of European holidays 
.
We’re all entitled to a day off every now and then 
Dear Witchdoctorgaz,
Thank you for your message and feedback. I wanted to let you know that I sent you an email yesterday addressing your specific issue.
I’m glad to hear that your system is still sounding great via AES/EBU. If you have any further questions or need additional assistance, please do not hesitate to reach out.
Best regards,
Marco
Thanks Marco,
It’s working well via another USB input and sounding terrific .
Cheers!
Gary
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In my system the Rivo sounds considerably better with digital XLR compared to USB.
Today I finally decided to load my 64gb microsd card into the Rivo with music just to hear if there is any improvement in sound compared to my other three sources - QNAP NAS via Audioquest ethernet cable, Qobuz streaming and Samsung SSD via Audioquest USB cable. Playing the same piece of music, my sound preference is as follow: microsd card first, Qobuz second, SSD a very close third and NAS, a distant fourth. There is more clarity, better separation and more engagement with the sd card. The improvement is so obvious I have now decided to move all the music from the NAS and the SSD to a larger capacity sd card.
I believe the sd card is the way to go. No interferences from cable structure, electrical wiring and mechanical noise. Well done Volumio!
Would this be dependent on the DAC as some are optimised for USB playback while others are not? I guess there is also the question of the quality of the connecting cables - USB versus AES/EBU. What DAC are you currently using?
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Audio Analogue AADac
I bought a Shunyata AES XLR cable recently and all sounds so good.
Would this PSU work for Rivo? It delivers 3A for 60 seconds and 2.5A continuous.
Hi guys, I have the Rivo, it worked ok for the first week or too with some dropouts, but since has been fallen out of my WiFi chain all the time, starting Roon when coming home it can find the Rivo one out of ten times, go into the Volumio app, it can not find it either, starting Rivo again it will then show up, then suddenly while listening it will loose connection again, I only have it connected by WiFi.
On the app it shows full signal strength and 800 MB connection.
Any help would be appreciated, I am at a loss and am thinking buying the Primare instead.
@gryphon looks like your Wi-Fi might be either blocking some connections or block advertising.
I would suggest one of the 2:
- Use ethernet, if possible. I use powerline extenders and they offer a reliable connection (and you will be immune by noise introduced by them since Rivo has galvanically isolated outputs).
- If you have another Wi-Fi router, or you can do hotspot with the phone, try that.
In any case, feel free to contact our support team, they will be more than happy to help you out
I have previously experienced the same problem as @gryphon. it shows a strong wifi signal in Volumio but with intermittent cuts when streaming Qobuz. I found out that my wifi extender was the problem most likely caused by nearby traffic as I live close to my neighbours. I decided to install two mesh units from TP-Link as access points which is connect to my modem/router via cable. The Rivo is connected to a mesh via cable. Although in the beginning I did experienced significantly less intermittent skipping and cut-off, this has now been fully solved by rebooting my mesh systems every two days. Takes about a minute and half to reboot and can be automatically done while you are asleep.
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I am also running a mesh system, in my app for the mesh system I can turn off/ pause the Rivo, but that doesn’t help, at the same time my tv and Apple TV and all our appliances that are connected to the mesh network work normally, my solution is turning off the Rivo with the button on the front, then turning it on again right after and after a minute I have connection again.
I will set my mesh network to turn off and on in the night and see if that solves the problem.
Thanks for you input 
I run the mesh on 5ghz only and run my modem/router on 2.4ghz only. This is to ensure the bandwidths do not interfere with each other for the various equipment. The 2.4ghz bandwidth is used for work pc, doorbell, security camera. The 5Ghz for my NAS, Rivo (both connected to the 2nd mesh via ethernet cables), iPhones, iPads, iMac, Apple TV and iPod. Reboot helps to clear the cache in the mesh if both are used as access points. Otherwise you can set different bandwidths for different equipment. All the best.
Hello. Are you using the Rivo’s software or did you install miniDNLA to play tracks?
And what’s the size of your library? any hiccups?
Thank you