My software has just recently updated to version 4.208. Now I can no longer select usb out on my Rivo + and usb no longer works.
What to do?
Best regards Lars
Hi @Damo1, thanks for the report.
After an update it’s worth checking the playback settings, as they may have changed. Please try:
1. Go to Settings > Playback Options, select your DAC again as the Output Device, and press Save.
2. In Volume Options, check the Mixer Type: if you control the volume from your DAC or amplifier, set it to None. Save again.
3. If you have a screen connected via HDMI and don’t use it, go to Settings > System > Video Output Options and set User Interface via HDMI to Off.
4. Restart the Rivo and test again.
If the glitch still happens, please open a support ticket here: Jira Service Management
Include a log taken right after the glitch (open http://rivo.local/dev in a browser and click “Send logs of bug report”), so our team can look into your specific case.
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Hi @Lidsmoes, sorry for the trouble.
The USB output only appears in Playback Options when the DAC is detected. Please try:
1. Make sure your DAC is switched on before you power on the Rivo+, then restart the Rivo+.
2. Go to Settings > Playback Options, select your DAC as the Output Device and press Save. Then restart and give it a few minutes.
3. If it still doesn’t appear, try another USB port and, if possible, another USB cable. It’s also worth checking whether a firmware update is available for your DAC.
If none of this helps, please open a support ticket here: Jira Service Management
Include your DAC model and a log (http://rivoplus.local/dev > “Send logs of bug report”), so our team can check what’s happening after the update.
Hello Marco
Thank you for your help. I have followed your instructions and it works well now.
Best regards Lars
Happy to report that V4 is now working much better, I am especially liking the new Nova UI. I think my issue with search crashes are now also resolved, things are looking up 