Sudden Qobuz 'Error no results' on all 4 Pi players

Hello, happy volumio user from the early days, with MyVolumio sub for long time. Last week all four of my Raspberry pis suddenly gave the red flag with the ‘error no result’ when clicking on the Qobuz tile. Ive never had a problem with the Qobuz integration, ever! It just always worked. Tried to tackle this problem myself yesterday and I am completely stuck.

My pis include 2 RPi 2s, an RPi3, and an RPi4. All have been running Volumio 3.757 for weeks without any problems. Nothing had been changed on my router or home network when this began happening.
Here are the things ive already tried multiple times in no particular order:

–Rebooted all four Pis
–Factory reset all four pis
–Logout and successful re-login to MyVolumio all four Pis
–De-activated and re-activated all four Pis on myvolumio page
–Deleted and reinstalled all four Pis on myvolumio page.
–Logout and successful re-login to Qobuz all four pis
–Confirmed my Qobuz subscription is up to date
–Streamed Qobuz using every other device in the house with no problems, including third party apps like Mconnect, etc.

No change.

So I just decided to wipe all four SD cards and completely start over, with exact same result. Did all troubleshooting as above once more.

Finally I saw there was a beta Volumio, so I wiped all four SD again and installed Volumio 3.779, but nothing has changed, namely:

Im logged in to MyVolumio successfully, all four players are activated, Qobuz says its connected, the tile appears on the music browser, etc, etc, but then the ‘error no results’ flag when choosing Qobuz tile then an empty list. Every other volumio feature is working flawlessly on all four pis.

Again, nothing was changed on my router, nor did i switch ISP or anything else with my home network, the Qobuz integration just abruptly stopped working on only the four Pis I own. Every other device in my house has no problem streaming Qobuz.

Ive spent a lot of time on this already, and dont know what else to try. Have I missed something?
Thanks

Hello,

As a Premium user, you have access to our dedicated support service.
Could you please continue this support request via email?
You can reach us at: support at volumio dot org.
This will help us provide more tailored assistance.

It would also be very helpful to have a log link
Here’s how to save it:
How to send a log link for a bug report?

Thank you for your cooperation!

Best,
Davide
VOLUMIO TECH SUPPORT

1 Like

I was unaware of this service,Thank you

I had the exact same problem last night.
Now it seems to be working normally again.
Thank you very much for solving the problem!

I’m getting same problem on both Bandcamp Discover and Qobuz. Can access Web Radio.

First time I’ve encountered this - been a user for 18 months.

Only thing I’ve done/changed today is to install DstmMix and Squeezelite MC plugins which I’ve used sucessfully in the past.

I’m up to date on Ver 3.779.

Grateful for any advice.

I’ve got SONOS to keep me going in the meantime (and can access Qobuz there).

Regards Michael

Just seen that there’s another thread on this and you’re on the case. Forza Volumio!

Hi guys,

Now the issue should be solved.
It was a misbehaving network configuration on our infrastructure provider.
Please check it out and let us know if there is something still not working
Thanks for your patience

Best
Davide
VOLUMIO TECH SUPPORT

Hooray! Qobuz working now. Thanks team volumio.