Spotify Stuttering With Primo 1 Only

Help and Support
1

I have 4 Volumio devices. Three are RPI, one is the Primo 1.

I am running into an issue in which I select the Primo 1 from the Spotify app on my iPhone, PC, or iPad. It connects, but the sound skips/hiccups every second or so. If I start the stream on another device, I can group the Primo 1 and then it streams just fine. Unfortunately, this is the device I use directly the most, so that workaround is frustrating.

This happened spontaneously a while back after working fine for a long time. It was not related to any config change that I know of. The location I have the primo installed in requires a wireless connection. I have tried doing a factory reset on the Primo 1, but no luck.

I searched and did not see a similar issue. If I missed that, please point me in the right direction. Otherwise, any help is greatly appreciated.

Thank you.

2

It’s probably related to the new Spotify plugin. I’ve mentioned the bug here New 2023 Spotify Plugin - #302 by raev

The work around is to disable ‘multiroom’ on the Primo, though it’s not a good solution.

3

Thank you! I have looked and I do not see that as an option. Could you point me in the right direction?

4

I found it! It was under “sources.” Unfortunately disabling it made no difference. Still skipping.

I am wondering if the Primo 1 should be considered an orphan platform? Would be disappointing, but I would understand if it was necessary for Volumio to thrive in the future.

5

Have you restarted the device after disabling ‘multiroom’ (for me the change first sets in after a restart), and have you checked that you at using the latest version of the Spotify plugin?

Yes, I am wondering the same :-/

6

Volumio confirmed in November last year that they will continue to support and update the Primo Mk1.

7

Hello @mrogerc

Here Davide from Volumio tech support

Please to help you!

Since you are a Primo owner, you are entitled of dedicated technical support.

An email has just been sent to your address, please follow up on that for further help

Thank you!

Best

DAVIDE

VOLUMIO TECH SUPPORT

8

That worked! Thank you. Will have to pay attention for a fix since I like to use multi room.

Thanks again.

9

Thank you! I will be in touch.

10

There’s a new update of the Spotify plugin v. 4.1. It almost fixes the stuttering - but only almost. The stuttering is mostly gone, but my Primo still stutters twice every minute or so.
Hopefully a future update fixes it completely :crossed_fingers:

11

Thank you for the update! I will give it a try and see how it works for me.

12

I still have the same problem. Primo 1 ist stuttering with spotify. Plugin is the latest version 4.1.1 and primo system is the latest version too.
It’s currently no fun listening to Spotify on the Primo 1.

13

Hello,

We are currently investigating the issue.
Please be patient, and we will update you all as soon as possible.

Thank you for your understanding

Best
Davide
VOLUMIO TECH SUPPORT

1 Like
14

Hello Davide,
thank you very much for your quick reply. Hopefully you will find this error soon. I have not been able to use the Primo 1 for about a year and have now reconnected it. This error did not occur a year ago, only now that I have reconnected, updatet and used the device.
Sometimes (usually at the beginning) a song runs for 1-2 minutes without stuttering. Then it starts and gets more and more severe.

Regards

15

Since a few days everything has been working normally again. I hope it stays that way.
Happy new year 2025