Rivo+ will not load - power light stuck on green will not turn to blue

Help and Support Help
1

Hello,

A friend of mine just received his RIvo+ and powered it up for the first time. Unfortunately, the power light is stuck on green and will not turn blue. As a result, he cannot find his device on the Volumio app. Is this a sign of a significant issue? Will a factory reset from USB help?

Thanks

2

Please ask your friend to create a support ticket with Volumio. As a Rivo+ owner, he’s entitled to premium support. Unfortunately, the community can’t offer much assistance in this case.

3

Thank-you Wheaten.

4

Hello,

please raise a ticket, we’ll look into it asap

Meantime please try to power on the device without any network connection
Does it still stay on fixed green?

Best,
Davide
VOLUMIO TECH SUPPORT

5

Yes, my friend indicated he submitted a ticket yesterday. I passed along your suggestion to my friend. Thank-you Davide.