Rivo+ Not Connecting — Follow-Up on Open Ticket

Volumio Community Forums
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I opened ticket GDSC-5478 on June 8th for a Rivo+ that is unable to establish a network connection after my music stopped streaming. Marco responded on June 9th with troubleshooting steps, which I completed and replied to on June 11th with full results, a video of the boot process, and my serial number (2025 RI+FI01220).

I sent a follow-up on June 16th summarizing the findings. However, the ticket still shows “Waiting for Customer” despite my two replies. I haven’t received a response since Marco’s initial message on June 9th, and I suspect my replies may not have triggered a status change in the system.

To summarize the issue: the Rivo+ does not establish an Ethernet connection with any cable or switch port, as evidenced by the Volumio app not finding the Rivo+ system. I’ve verified all cables and ports work with other devices. The unit also does not complete its boot sequence normally — it stays on the green loading light indefinitely and requires a manual button press to reach the blue ready state. The unit never appears in the router’s client list.

I’d appreciate any help getting this ticket back on track so we can determine next steps.

Thank you.
Renard

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Hi Renard,

I apologize for the delay. I was out of the office for a few days last week.
I will get back to you tomorrow via our previous email so that we can continue the conversation there as soon as possible

Thank you for your patience and understanding.

Best regards
Marco Volumio

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Thank you Marco, I apprecaite the reply back. Look forward to resolving this issue.

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Hi Marco,

Letting you that I posted a response on ticket GDSC-5478 on the new firmware update since the factory reset did not work. I followed the instructions which you gave me and the Rivo+ has stayed on the green loading light over 10 hours. I am unsure if the update worked. Look forward to your reply.

Best,
Renard

1 Like
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Hi Marco,

Sent a respons back with two questions. Remeber, I am unable to source the IP address for the log link file since my Rivo+is not connecting to the network.

Best,
Renard

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Hi Renard,

I’ve replied to your ticket. I kindly ask you to continue the conversation there.
Best,
Marco