I have added three devices to participate in the Volumio 4 Beta test. I have a Premium lifetime subscription. Unfortunately my two premium devices (Rivo and Motivo) seem to occupy 2 of my 6 myVolumio license slots. So now I have to keep deactivating devices for my testing.
This seems to be a known issue. Any information when this will be resolved?
yeah I ran into that to and discussed it internally, some while back.
Please create/use a different account for your Rivo and Motivo.
- Account x.y@gmail.com for the Primo and Motivo
- Account x.y@outlook.com (which holds your premium lifetime) for all other devices.
These account work together very well.
Thanks, looks good
Can I use my existing gmail one for the other devices and the outlook one for Rivo and Motivo?
The given mail addresses are just an example.
- Use the mail that was used for “Premium lifetime” (so the mail address that was used to subscribe for the license) for all the non Volumio devices.
- Use a new mail address for all Volumio (read Motivo/Rivo) hardware.
Thanks, that seems to have worked. Motivo has now appeared in my outlook account
1 Like
@Wheaten
This worked until I added Rivo to my outlook account. Volumio again tells me that I am over the (6 devices) limit.
I currently have registered 5 devices to the premium gmail account and 2 devices to the free outlook account. MyVolumio insists that I turn one of the devices off.
Unfortunately this looks like there is something that really needs to be fixed here.
Hi @jacobacci
- Remove Devices from Gmail MyVolumio Account
– Delete both Rivo and Motivo from your MyVolumio dashboard linked to your Gmail account. - Sign Out from Devices
– On each device (Rivo and Motivo), log out of the current MyVolumio account. - Reboot Devices
– Power cycle both devices to ensure clean session clearing. - Log In with Outlook Account
– After reboot, log in to MyVolumio on both devices using your Outlook account credentials.
If these steps still don’t resolve the issue, drop a reply here so the Volumio team can step in directly.
@DED @Marco_Melziade I have done the steps @Wheaten suggested, but I am still getting the same error:
Hello,
You should log in with different accounts (different email) on each device. Each Volumio product has a single-slot premium lifetime account (exclusively for the device itself). If you use the same credentials on different devices, it will ask you to log out from the previously logged-in device.
Davide
VOLUMIO TECH SUPPORT
Thanks Davide
So lets see if I have understood you correctly. I need
- one account / email for my volumio premium lifetime subscription hosting up to 6 (non premium) devices
- one account / email for Motivo
- one account / email for Rivo
If I were to add more premium devices, I would need another account / email for each of them.
Correct?
Hello,
I’ve double-checked with my team, and in theory, it is possible to use the same Volumio account on both Motivo and Rivo devices.
However, we need to further investigate why you were asked to log out of one account when switching between the two products. At the moment, if you log in with your Premium Lifetime subscription on either Motivo or Rivo, those devices will still occupy Premium slots, even though they are considered Premium Devices by default.
We understand this behavior may be a bit confusing, and we’re aware that improvements are needed.
Thanks
Best
Davide
VOLUMIO TECH SUPPORT
Hi Davide
I just did a test. I filled up the six slots of my lifetime premium subscription (gmail) with non premium devices:
Next I added Motivo to my free (outlook) volumio account. It did not ask me to log out from another device. So @Wheaten 's trick with the second email address seems to be working for the time being.
It should work indeed.
But hey, you had me sweating when you said it was failing!
It’s a solid work around, for the time being. As what I understood it needs some severe research.