Primo Plus can’t connect to Qobuz Connect

Help and Support
1

Hi, need some assistance

My Primo Plus can’t connect to Qobuz Connect. Qobuz is recognizing Primo Plus but it just don’t connect. Others having this issue?

Thanks in advance

2

I have also noticed that on 24/192 albums some tracks aren’t able to be played in Qobuz - As an example; Albert King with Stevie Ray Vaughan “In Session” first track can’t be played.

Anyone else noticed this issue?

3

I can’t replicate issues with the Primo Plus and Qobuz Connect.
Just tested, but it’s playing fine.

image
image1880×128 8.7 KB

{"status":"play","title":"Old Times (Album Version)","artist":"Albert King","album":"In Session (Album Version)","albumart":"https://static.qobuz.com/images/covers/29/71/0088807237129_600.jpg","uri":"","trackType":"qobuz","codec":"","seek":9849,"duration":76,"samplerate":"192 kHz","bitdepth":"24 bit","channels":2,"random":false,"consume":false,"volume":66,"dbVolume":null,"mute":false,"disableVolumeControl":false,"stream":false,"updatedb":false,"volatile":true,"service":"qobuzconnect"}

@volumio
Any suggestions?

4

I have the RivoPlus, and yesterday got error messages from Qobuz stating that a couple of tracks could not be played. They were high res tracks. Perhaps a Qobuz issue?

5

I encounter the issue not being able to play an entire album - the problem is both on some 24/96 and 24/192. Is this an Qobuz issue or Volumio issue or a combination of both? It’s just until recently that this issue seems to occur. A bit annoying to say the least!

Interested in hearing if others also encountered this!?

6

it is a Qobuz issue, we have been notified by them about it

7

Thank You for confirming Darmur :+1: Hope they get it solved as soon as possible!

8

we hope so! unfortunately there is nothing we can do about it, just wait for them to fix