Primo Disaster! No sound!

Help and Support Help
1

Volumio Information

Volumio Version:2.853
Hardware: Primo
DAC:

Everything was working recently.

Primo, System version 2.853
rca output
I can log in to the primo via phone app or laptop
I can see all my music (on a fileserver)
I can select, queue, play music
Volume is set to max. Is there a separate mute button? I can’t find one.
The output is set to rca.

No sound :frowning:

I’ve tested the amplifier by plugging in a different device (which works fine), and used the same cables and the same rca ports out of the Primo (which doesn’t work).

I’ve upgraded to the latest software and rebooted.

Not sure what to do next. Please help!

2

What is the output selected in playback? It should be analog RCA.

3

Output selected is RCA :frowning:

4

Send a message @volumio

5

Hi David please contact us via support, our support team will solve your issue ASAP

6

We’ve sent you an email :wink:

7

Thanks for your reply (and email).
I’ve rebooted but no luck. The device was working fine until recently. I haven’t used it for a few weeks.

8

I am sure we will fix it in a very simple way. Please reply to my email so we can help

9

I want to report that Volumio have been extremely helpful and responsive, and although it took a long time (thanks to covid and transport issues), it’s all now working. It seems the problem was hardware, which they repaired at no cost.

1 Like
10

Hallo, what was the solution? It is possible I have the same problem
MACIEK

1 Like
11

Hallo, probably the same problem. Whould You halp me as well?

1 Like
12

Sure, just raise a support ticket at Volumio Help Center and our support specialist will help you

1 Like
13

Hi. I did it and no answer from support.

14

@DED @volumio can you redirect this to a support specialist

15

Ho,

Davide, tech support

I’m not able to find any ticket at your name, about this issue
To be sure, please forward your previous request to
support at volumio dot org

Thank you
Best
DAVIDE
VOLUMIO TECH SUPPORT