Paddle canceled my subscription

paddle canceled my subscription.
Your Volumio subscription has been cancelled.
Subscription was canceled May 2, 2023: Premium Yearly. You will retain access to your subscription until the end of the billing cycle, which ends March 9, 2024.

  1. Why?
  2. Do I need to return the money and subscribe again?
  3. What to do?

Since this is a community forum, you will get faster help if you create a support ticket

I know many more users who have had this happen. They need to know too.

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Here Davide from Volumio tech support
Pleased to help you!

A support email has just been sent to your address, please follow up on that for further help

Thank you!


we are investigating on this matter with our payment service Paddle
Please be patient and stay tuned

thank you so much!

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Same thing happened to me. I created a ticket 3 days ago and so far no reply from Volumio. I only started my subscription (again) in January so was rather shocked to see an email saying it had been cancelled.

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I hope everything is going to be fine. Right, Davide? @DED

Hello! I have the same problem. Could you send this email to my address too? I created a ticket yesterday.

Have they helped you?

Not yet. I am waiting

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I’m still waiting for a reply as well…not great…

Dear All,
we needed some time to collect informations from our payment service Paddle and clarify the situation.

After investigating the sudden MyVolumio cancellations which happened from the 1st to the 3rd of May, we unfortunately don’t have good news for the affected customers.

As you know, Volumio Premium billing and payments are handled by our payment partner Paddle. Following the recent sanctions imposed on Russia and Belarus, Paddle had to stop accepting payments from these countries, as they are subject to international rules regarding payment collection.

This is their official statement:

To adhere to international sanctions regulations, as well as policies of our banking partners and to minimise anti-money laundering risk, we periodically review our supported countries list.

Following a recent review, a number of countries have been removed from our supported countries list and we are no longer able to support subscriptions from these countries. We will therefore cancel all active subscriptions from these countries on April 30th, 2023, which will prevent them from renewing on their usual schedule.

Unsupported Countries:

Burma (Myanmar)
Central African Republic
Crimea (Region of Ukraine)
Democratic Republic of Congo
Donetsk (Region of Ukraine)
Luhansk (Region of Ukraine)
North Korea
South Sudan


For more information:

This means that there is nothing we can do to allow customers from this countries to enjoy Volumio, other than waiting for sanctions to be lifted and for Paddle to reinstate these countries.

There might be some workarounds available to affected customers but we don’t feel comfortable recommending any potentially illegal workarounds or workarounds which could stop working at any time.

To those affected, we are really sorry this is happening and we thank you for being loyal Volumio customers. We hope this situation comes to an end as soon as possible, and that you can soon start enjoying Volumio again.

Thanks for your precious support until now
Best regards


I just want to add this needed and essential part:

please contact me, if you have not already did, at
support at volumio dot org
in order to manage one-by-one your case

thanks for attention and understanding


I believe that the money that was taken from us will be in good hands.

Sad. But i can’t understand why Paddle canceled already paid subscription and didn’t return our money?


Seems they set a hard stop, to avoid subscription renewals.
They aren’t allowed to refund due to same restrictions.

taken from paddle:

Can I refund transactions for affected subscriptions?

No. The restrictions which prevent new transactions also affect refunding previously completed transactions. The same restrictions also prevent customers from raising chargebacks on affected transactions.

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Let’s tell Putin. :sunglasses:

Igor, I’m in the same situation, it seems very strange that Paddle didn’t warn Volumio about this. If they had, perhaps people could have cancelled their subscriptions before this, perhaps not. There has been no reply from @DED yet. Interesting to know who exactly ‘has’ our money. Do Paddle have it? Does Volumio have it? I’m not in any of the countries listed, but was when I subscribed (since relocated). I sincerely hope that someone will offer some clarity on the issue.

Dear guys,

as I wrote here above,

please write to
support at volumio dot org

I will do my best in order to help you understanding and, if possible, finding a solution, but, as it is reported on the Paddle official communication, we have no way out in terms of refunds or plan reactivation
It does not depend from us, sorry


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Volumio has a obligation to refund unused subscription amounts. Paddle would have remitted the subscription money to Volumio. Very simple. Suggest Volumio makes this very clear, very soon.