Order FVEC277 stuck since Sept 18th - No shipping and no reply from support

Help and Support
1

Hello Volumio Team,

I am writing here as a last resort because I haven’t received any response to my support email sent on September 28th, and I am getting worried.

I ordered a Volumio Primo Plus (Order Number: xxxxxxxx), and the payment went through via PayPal. A FedEx tracking number (xxxxxxxxxxx) was generated back on September 18th.

However, since then (for 14 days now), the FedEx status has been stuck completely on:
“We’ll add a delivery date as soon as we get your package.”

It appears the package was never actually handed over to FedEx and is stuck in the warehouse. Since “older” tickets and community communications here have always been very helpful, I hope someone from the staff can look into this urgently and check what went wrong with my order.

Thank you in advance for your help!

[MOD: Removed personal information)

2

Hi Pál,

Sorry for the wait and for the worry. I’m checking with Bruno from our administration team, who is contacting FedEx to find out what’s happening with your shipment.

Let’s continue via your support ticket, as the community isn’t the right place to share order or personal details. We’ll update you there as soon as we hear back.

Best,
Marco

3

Hi Marco,

Thank you so much for the quick update and for checking with the lab! I really appreciate your help.

I will look out for the tracking update on Monday. Have a great weekend!

Best,
Pál

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