No response to my support ticket for over a week

Help and Support
1

I created a support ticket on Aug 27, support responded a day later with a question, I answered the question the same day. Then dead silence for over a week. I added an update yesterday. Still no response. The status of the ticket is stuck in “waiting for customer”. The ticket is in reference to an “in warranty” Volumio Rivo not powering on. How do I get support to address my ticket?

2

@DED for you

3

Hi @DDMELLO,

We’re really sorry for the delay and for the lack of updates on your support ticket. Unfortunately, due to a system issue, your ticket was incorrectly marked as “waiting for customer” and went unnoticed on our end.

We’ve now located the ticket and will make it our priority to follow up and assist you with your Rivo not powering on. You’ll hear from our support team very shortly.

Thank you for your patience, and again, our sincere apologies for the inconvenience.

— The Volumio Team