My Rivo seems to be no more

Help and Support
1

At some point in the last couple weeks, my Rivo appears to have died. The last time i used it was a few weeks ago, and when i went to use it today, the LED never turned blue. It no longer shows up on my network. I have link on the switch it is plugged into, but the switch doesnt see a mac address on that port.

Troubleshooting I have done:

  1. Power cycle
  2. Disconnect everything except the power and network
  3. moved it to a different switch port
  4. Attempt to do a USB factory reset (still never gets anything but a green LED, and nothing on the network or HDMI, never reboots)

An observation, if i press the power button (not the switch) while the LED is green, it changes to orange and never turns to red.

I am looking for any additional troubleshooting or assistance.

Thanks,
Chris

2

Hi Chris,
As a Rivo owner, you are entitled to premium support: create a support ticket .

3

Hello Chris,

please raise a ticket
we will be back to you shortly

Thanks
Davide
VOLUMIO TECH SUPPORT