Hi, part of my Rivo+ order is stalled in American customs; they need verification of Country of Origin. Can you help? I’ve emailed and got an auto response but that’s it…
Thank you in advance.
Hi!
Can you please write me here at marco@volumio.org - with the right email address?
Kind Regards,
Marco
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Hi, I’ve emailed Volumio about this twice but haven’t heard any reply- my shipment seems to be missing. The boxes left FedEx early last week but show no updates since:
Please advise on what is being done to trace this shipment, thank you.
Robert
Hi Robert,
I just wanted to reassure you that your shipment is not missing. I’ve followed up again with FedEx, and they will get back to me as soon as there are any updates.
Unfortunately, due to the new import regulations in the U.S., these delays are beyond our direct control. That said, I’m personally monitoring the situation every day to make sure it gets resolved as quickly as possible.
Just a quick note that we don’t operate over the weekend, but I’ll continue keeping an eye on it and keep you updated.
Thanks for your patience and understanding.
Best regards,
Marco
Delivery success! Thank you for your support.