🇺🇸 Important Notice for U.S. Customers – Customs Procedure, Pricing & Product Notice

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:us: NOTICE FOR US CUSTOMERS – PLEASE READ

Hello Volumio community and customers in the U.S.,

We want to inform you about some important updates regarding orders shipped to the United States.

Due to recent changes in U.S. Customs and Border Protection (CBP) procedures, some shipments are experiencing customs clearance delays.
CBP now requires additional documentation for certain imports.

This is not due to any error on your part, nor does it involve any extra charges for you. It is simply a new administrative requirement from U.S. authorities.

:memo: What do we need from you?

CBP Form 5106
Required only in some cases. This form registers your identity as the consignee of the shipment and must be completed by a U.S. individual or business.
➤ Download CBP Form 5106

TSCA LOA Authorization
This form authorizes FedEx to declare that your product complies with the U.S. Toxic Substances Control Act (TSCA).
➤ Download TSCA LOA Authorization (PDF)

:exclamation: Important Notes

You will NOT be charged any customs duties or import fees — Volumio covers 100% of these costs.
These forms are only required for customs clearance and do not imply any tax or legal responsibility on your part.
Once we receive the signed documents, we will handle everything else to expedite your delivery.
If you do not provide the requested documentation, we will be forced to cancel your order automatically.
Please make sure to collaborate promptly to avoid losing your purchase.

:speech_balloon: A note on pricing and availability

As part of our commitment to transparency, we want to share that — due to increased import duties and the EUR/USD exchange rate — we’ve had to adjust our prices for U.S. customers.

We’ve absorbed these changes for as long as possible, but in order to continue delivering high-quality products and support, this adjustment was necessary. It’s possible that further price changes may be required in the future, depending on how the situation evolves.

Additionally, due to import restrictions, the product LINEO5 will not be available for sale in the U.S.
We know this may be disappointing and we’re truly sorry — we’re working hard to find a solution that will allow us to bring all Volumio products to our U.S. customers again soon.

:white_check_mark: What to do now?

If you’ve received a request from our team, please:

:heavy_check_mark: Complete and return the TSCA LOA Authorization
:heavy_check_mark: (If requested) Complete and return the CBP 5106

We understand that this process may feel inconvenient. Please know that we’re doing everything possible to make it smooth and fast, and we truly appreciate your understanding and cooperation.

If you have any questions or need help with the forms, don’t hesitate to contact our team — we’re here for you.

Thank you again for your trust in Volumio.
Marco & the Volumio Team

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What about the new tariffs ?

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I am wandering if these are the new Trump tarrifs? Looks like the Rivo went up $100.00 from when I purchased it just a month a go. Unfortunately, this is what he wants to do to all of us.

For the record, zero blame should be placed on Volumio.

1 Like
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“Additionally, due to import restrictions, the product LINEO5 will not be available for sale in the U.S.”

Hi, so… My Lineo5 is still hung in customs; should I expect it to be rejected?

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Hi,

Thanks for your patience. We’ll be following up again tomorrow with our administration team and FedEx to investigate the situation further.

We truly apologize for the inconvenience — unfortunately, the new import regulations have complicated the process, but we’re doing our best to resolve it as quickly as possible.

Kind regards,
Volumio Support Team

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I just read on X that DHL is refusing shipments into the US of over $800 in value due to customs backlog.

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We don’t use DHL for shipping to US, so we are not impacted.

We use Fedex. We are aware that shipping are experiencing some delays, but we are closely monitoring the situation and cooperating as fast as we can so you guys can receive your Volumio products as quickly as possible.