How long does it take Allo to fill orders?

I ordered an Alli digione 3 days ago and havent heard anything from them except the “processing” update when i check on the order. Is there online communication normally this slow? I understand the holidays push things back but there is nothing on their website indicating a closure or delay. Is there a contact on this board to reach out to? Thanks just super excited and anxious to get it and set it up.

if you ordered via Volumio shop please send an email to our customer care: and we’ll help you out.
If you bought from Allo instead this is the wrong place to ask