I have an older Virtuoso account.
I tried to see my billing info, logged in to myvolumio.org, and nothing about billing.
when I try to contact Volumio, that appears only for Premium customers, my password doesn’t work and the the reset sends no emails.
I searched for billing emails from Volumio and nothing.
I would like to know what I am being charged yearly at least. seems fair.
no email address to contact, only a login that doesn’t work for me.
Hello,
it’s Davide from customer service
Here as follow our Contact Us page
Please raise a ticket from there, I will be happy to assist you further
Thank you
Best
Davide
VOLUMIO TECH SUPPORT
contact page doesn’t work my Virtuoso account is not recognized
support@volumio.com bounces
I’m done…
e-mail addresses is @volumio.org, not .com
It does not seem clear for (us) users what to do when they reach the page to create a ticket on your support page, in the past you could chose if you needed technical support, account support.
Now you are confronted with a login page where it is not clear if you should use your my volumio account or if you are supposed to create a user on the support page.
Above you have @uncletim who now is a rather unhappy customer
I have an account or I would not be able to register the software or login to the forum, doesn’t work on the Help Center page. when I request a new password I get no email.
just a music lover, this has become too complicated
You are absolutely right guys, this is not how it should be.
@uncletim we will get in touch directly with you via email
@Wolfman74 thanks, we are taking prompt action, something might have been misconfigured on Jira service side.
Hello!
Sorry for the inconvenience!
Our help desk page had temporary tech issues, now they’re solved
I will contact you via private message in order to solve as quickly as possible.
Thanks for your patience
Best
DAVIDE
VOLUMIO TECH SUPPORT
I received no private message
