Hi
Just wanted to share my bad experience with the expense of Premium Service. I’m based in Switzerland but I have been charged European VAT which is non sense and email for claim about sales never answered my claim…
I’ll make sure not to renew next year.
It’s sad as Volumio itself works great and I have no complain about it.
Vincèn
Hi Vincèn,
our payments and tax remittance and calculations are handled by our payment provider Paddle. They automatically apply VAT when appropriate and then remit these taxes to local tax authorities. We use this system because applying taxes worldwide is an extremely complex task, and therefore they are able to manage this way better and more accurately than we could ever do.
That being said. I am happy to write to them and ask clarifications about this case. Please send me a private message with the email you used to subscribe (cannot find your record with your email).
Also please let me know to which email you requested support and did not receive proper answer, so we can understand what went wrong in your case.
Hi @volumio
Looks like nothing has changed as you charge VAT for the lifetime accounts without any reason (I’m in Switzerland and indicated SWitzerland on form on website).
Vincèn
Hi Vincen,
This is normal Vat is required, and needs to be charged, the price is 199 including vat.
Best,
Marco Volumio Support
Totally wrong ! I’m not in Europe so it’s export for Volumio that is italy based so you should sell without VAT !!
Hi Vincen, we sell worldwide at the same price of 199 euros.
If VAT has to be applied, we are bearing the cost (in order not to have hidden costs for our users).
So, regardless of where you are the final cost is 199 euros. IMHO VAT is not in question here.
Our payments are in any case handled by Paddle, which takes care of all tax compliances and tax remittance, which I am sure knows well how to handle all different situations.
Thanks for clarification then you should update your system with Paddle as it lists when I try to buy it the price without VAT plus VAT for a total of 199€ 
Just to wrap my mind around this. (without any relation to Volumio, just personal)
Delivering software from Europe to Switzerland as B2B or B2C falls under VAT regulation.
For an European company it’s export, for you it’s import (8.1%), as visible when you buy the license.
For an European company you’re a non taxable person (I guess you don’t have a VAT registration number), so Paddle takes care of this VAT (14.91 Euro).
Volumio states that for Every customer the charges are equal 199 including VAT.
So why should Volumio in this case, sell it without VAT, you want to pay these import taxes yourself?
Can an administrator closes the thread please ? too many people participating without any knowledge of VAT rules !
Thanks