Failed to cancel subscription

I am currently using Volumio Virtuoso which I’d like to cancel. When I hit the cancel button I get a return saying “Error Cancellation Failed”…
Please advise.
Thanks a lot.

Could some responsible person please reply to my question?

Hi Thomas,
sorry for the slow action (missed that because of Christmas holidays).

I just checked on our system and it appears that your subscription has already been cancelled on 14th december.
If you need help on myvolumio please write me at info at volumio dot org