ERROR: Cannot download Available plugins list

Plugins
1

Cannot get the list of Plugins. Turned off both Volumio Test Mode and Plugin Test Mode. Rebooted and still the same. Cleared browser cache and still the same. It has been this way for a couple of days.

OS info

  • Version of Volumio: 3.378
  • Hostname: volumioportable
  • Kernel: 5.10.92-v7+
  • Governor: performance
  • Uptime: 0 days, 4 Hrs, 2 Minutes, 56 Seconds

Audio info

  • Hw audio configured: DigiHug USB Audio
  • Mixer type: Hardware
  • Number of channels: 2
  • Supported sample rate: 44100 48000 96000

Board info

  • Manufacturer: Raspberry Pi Foundation
  • Model: Raspberry Pi 3 Model B Rev 1.2
  • Version: a22082
  • Firmware Version: Jan 20 2022 13:58:22 - bd88f66f8952d34e4e0613a85c7a6d3da49e13e2

Error Log Report: http://logs.volumio.org/volumio/kE8bMLO.html

Starting Live Log…
info: CoreStateMachine::pushState
info: CoreCommandRouter::volumioPushState
info: ------------------------------ 29ms
info: [ASDebug] CurState: play PrevState: play
info: [ASDebug] CurState: play PrevState: play
info: [ASDebug] CurState: play PrevState: play
info: [ASDebug] CurState: play PrevState: play
info: CALLMETHOD: system_controller system enableLiveLog true
info: CoreCommandRouter::executeOnPlugin: system , enableLiveLog
info: Launching a new LiveLog session
info: CoreCommandRouter::executeOnPlugin: my_volumio , getMyVolumioStatus
info: CoreCommandRouter::executeOnPlugin: my_volumio , getMyVolumioToken
error: Cannot download Available plugins list: Error [ERR_TLS_CERT_ALTNAME_INVALID]: Hostname/IP does not match certificate’s altnames: Host: plugins.volumio.workers.dev. is not in the cert’s altnames: DNS:*.safezone.mcafee.com, DNS:safezone.mcafee.com

2

sudo iwconfig ---------------
lo no wireless extensions.

eth0 no wireless extensions.

wlan0 IEEE 802.11 ESSID:“XXXXXX”
Mode:Managed Frequency:2.432 GHz Access Point: 00:AB:48:B6:41:65
Bit Rate=13 Mb/s Tx-Power=31 dBm
Retry short limit:7 RTS thr:off Fragment thr:off
Encryption key:off
Power Management:off
Link Quality=66/70 Signal level=-44 dBm
Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0
Tx excessive retries:6261 Invalid misc:0 Missed beacon:0


volumio endpointstest ---------------
TESTING REMOTE ENDPOINTS
https://google.com, 5332 ms: FAILED
https://www.googleapis.com, 330 ms: OK
https://securetoken.googleapis.com, 356 ms: OK
https://myvolumio.firebaseio.com, 414 ms: OK
https://functions.volumio.cloud, 5372 ms: FAILED
https://oauth-performer.dfs.volumio.org, 750 ms: OK
https://browsing-performer.dfs.volumio.org, 833 ms: OK
http://cddb.volumio.org, 5358 ms: FAILED
https://functions.volumio.cloud, 5152 ms: FAILED
http://pushupdates.volumio.org, 587 ms: OK
http://plugins.volumio.org, 5395 ms: FAILED
https://database.volumio.cloud, 5154 ms: FAILED
https://radio-directory.firebaseapp.com, 5157 ms: FAILED
----------
WARNING!!! Some remote endpoints cannot be reached!
Failing endpoints: 
https://google.com, 5157 ms
https://functions.volumio.cloud, 5157 ms
http://cddb.volumio.org, 5157 ms
https://functions.volumio.cloud, 5157 ms
http://plugins.volumio.org, 5157 ms
https://database.volumio.cloud, 5157 ms
https://radio-directory.firebaseapp.com, 5157 ms

You have a very bad connection on your wifi
My advice is skip wifi 2.4ghz if you want u can try 5.0ghz or use a cable instead.

3

Seems mcafee is causing troubles. Please disable mcafee and try again.

4

@Wheaten and @dvo

Thanks for your response. This is not a wireless issue nor a McAfee Issue. This occurs on all 3 of my Volumio raspberry Pis (Development [wired], Production [wired] and Portable [wireless]). McAfee does not run on a Raspbian/Volumio. Also McAfee is not running on my eero router (or anywhere on my network). As I write this I am listening to web radio with no issues, logged into MyVolumio and can check the version of volumio “Check updates”.

Can you see the list of plugins?

5

We can’t look in your system we looked at the log file.

6

Can you get/see the list of plugins on your system(s)?

7

The issue is somewhere on your network.

You can see the status for the Volumio services on this page, and the plugin server has no issues, https://status.volumio.com/

8

yes i can se the plugins on my system. You did login to myVolumio?

9

What are the DNS settings on your router? It looks like your devices are using McAfee DNS servers, and they are not liking the certificate for plugins.volumio.workers.dev. Can you try setting DNS to 8.8.8.8 (Google) on you router or on any of the Volumio devices?

10

Primary DNS: 8.8.8.8
Secondary DNS: 8.8.4.4

Good find @carloss66

11

Thanks @carloss66 & @Wheaten !!!

DNS is the issue. I changed my router to Google DNS as you suggested and even changed it in the Volumio DNS setting in the UI. Neither of those worked, not sure why my DNS is not using those settings. I did temporarily fix this issue by hardcoding the Raspberry Pi’s HOSTS file with the following:
#Volumio Plugins HOSTS FIX**
188.114.97.0 plugins.volumio.workers.dev**

This can be considered closed, the network issues are now on my side to fix!!

Thanks all for helping point me in the right direction!!!

GB

12

I expect that you have once received a program with a very persistent MCaffee offer.
But good to hear things are working again and thanks for reporting back!