Super search issues No results and music library empty

Help and Support Help
1

Hello,

I have a Volumio Rivo Plus. When I use the super search it takes about 20 seconds and no results whatever I search. Additionally after the search my music library is empty and I have to restart the Volumio Rivo Plus. I use an external SSD over the USB 3.0 input with about 400gb music files. Is the problem known?

2

Hey Arminius,

Can you clarify what is that you are seeking help for? Since you are owner of Volumio Rivo Plus - you have already created support ticket and the outcome is not satisfactory?

Can you paste the ticket number that @DED can assess please?

Kind Regards,

3

Hey Nerd,

Thanks I don’t know that’s the way over the support ticket. I will create one later.

4

I currently have the Rivo+ and get the same results. However, if you had a music service such as Tidal or Qobuz super search works fine except local music is not included in the results. I had the same issue on the Primo. I created a ticket last year and just recently cancelled it.

5

I have the feeling Volumio support is very bad. A device for 1299€ and you get no reply, no help, umbelievable bad!

6

Hi Arminius,

I received your two tickets early this morning
https://volumio.atlassian.net/browse/GDSC-3802
https://volumio.atlassian.net/browse/GDSC-3803

and wanted to let you know that I have a queue of emails to address. Please be patient, I’ll make sure you receive premium support as soon as possible today.

Thanks for your understanding!

Best regards,
Volumio Support

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