# Subscription not working properly **URL:** \ **Category:** MyVolumio Help and Support\ **Created:** [December 1, 2018, 8:25am UTC](https://community.volumio.com/t/subscription-not-working-properly/9490 "2018-12-01T08:25:02Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![jackie777](https://community.volumio.com/user_avatar/community.volumio.com/jackie777/32/29826_2.png) [@jackie777](https://community.volumio.com/u/jackie777)\ **Post date:** [December 1, 2018, 8:25am UTC](https://community.volumio.com/t/subscription-not-working-properly/9490/1 "2018-12-01T08:25:02Z")
Hello I have supermaster subscription and there is not working properly. It happend second time. On web [myvolumio.org](http://myvolumio.org) there is info that everything is ok, but on my raspberry i have info that i should i have virtuoso or supermaster subscripton. Reset or formating to factory dont working. Only format a sd card and installing a new volumio works Wysłane z mojego BAH2-W19 przy użyciu Tapatalka ---
**Author:** ![volumio](https://community.volumio.com/user_avatar/community.volumio.com/volumio/32/3_2.png) [@volumio](https://community.volumio.com/u/volumio)\ **Post date:** [December 1, 2018, 11:29am UTC](https://community.volumio.com/t/subscription-not-working-properly/9490/2 "2018-12-01T11:29:07Z")
For myvolumio to work you need to login with your credentials on your PI IP address UI. Then you should see your device in your profile with a play icon near it. From there go to my music and you’ll see the Streaming services login fields let me know ---
**Author:** ![Patato](https://community.volumio.com/letter_avatar_proxy/v4/letter/p/7bcc69/32.png) [@Patato](https://community.volumio.com/u/Patato)\ **Post date:** [December 1, 2018, 4:00pm UTC](https://community.volumio.com/t/subscription-not-working-properly/9490/3 "2018-12-01T16:00:59Z")
I have the same problem. In my case card formating and new volumio installing didn’t help. In Myvolumio panel I can’t see my device, and I don’t know how to add it. I have a virtuoso subscription. The problem appeared after a power failure. ---
**Author:** ![volumio](https://community.volumio.com/user_avatar/community.volumio.com/volumio/32/3_2.png) [@volumio](https://community.volumio.com/u/volumio)\ **Post date:** [December 1, 2018, 6:32pm UTC](https://community.volumio.com/t/subscription-not-working-properly/9490/4 "2018-12-01T18:32:36Z")
Login into myvolumio from your PI’S IP address ---
**Author:** ![Patato](https://community.volumio.com/letter_avatar_proxy/v4/letter/p/7bcc69/32.png) [@Patato](https://community.volumio.com/u/Patato)\ **Post date:** [December 1, 2018, 8:33pm UTC](https://community.volumio.com/t/subscription-not-working-properly/9490/5 "2018-12-01T20:33:55Z")
I’ve already tried, it doesn’t help ☹ ---
**Author:** ![Patato](https://community.volumio.com/letter_avatar_proxy/v4/letter/p/7bcc69/32.png) [@Patato](https://community.volumio.com/u/Patato)\ **Post date:** [December 2, 2018, 7:26pm UTC](https://community.volumio.com/t/subscription-not-working-properly/9490/6 "2018-12-02T19:26:22Z")
I installed volumio again and I created a new account with a new subscription. When I logged in the problem still occured. I have no idea, how to fix it. Edit: In addition, I can’t enter to the youtube plugin settings. ---
**Author:** ![volumio](https://community.volumio.com/user_avatar/community.volumio.com/volumio/32/3_2.png) [@volumio](https://community.volumio.com/u/volumio)\ **Post date:** [December 3, 2018, 7:29am UTC](https://community.volumio.com/t/subscription-not-working-properly/9490/7 "2018-12-03T07:29:35Z")
Can you go into your profile page from your PI’S UI? Can you see your device listed there, with a play button near it? If not, please logout and log-in again. Let me know how it goes ---
**Author:** ![Patato](https://community.volumio.com/letter_avatar_proxy/v4/letter/p/7bcc69/32.png) [@Patato](https://community.volumio.com/u/Patato)\ **Post date:** [December 3, 2018, 7:39am UTC](https://community.volumio.com/t/subscription-not-working-properly/9490/8 "2018-12-03T07:39:04Z")
Unfortunetly, there are no devices there. I have tried to log in and log out many times. The same issue is on both accounts. ---
**Author:** ![volumio](https://community.volumio.com/user_avatar/community.volumio.com/volumio/32/3_2.png) [@volumio](https://community.volumio.com/u/volumio)\ **Post date:** [December 3, 2018, 11:02am UTC](https://community.volumio.com/t/subscription-not-working-properly/9490/9 "2018-12-03T11:02:48Z")
Sorry ,just to make sure: - Do you have a virtuoso or superstar plan? - Did you log-in using the IP address of the PI (not [myvolumio.org](http://myvolumio.org)) - If you go to the profile from the PI ip address, no device is shown there? If that’s the case, please send us a log and you can contact me on info at volumio dot org with the log link. So I can help you. [volumio.github.io/docs/User\_Man … oting.html](https://volumio.github.io/docs/User_Manual/Sending_logs_for_troubleshooting.html)