Still remain as "Free Plan" after subscribe Virtuoso

MyVolumio MyVolumio Help and Support
1

Hello,

REFERENCE
Plan Subscribed : Virtuoso (Monthly Plan)
Date : 12 December 2018
Payment Via : PayPal
Order No : 6451046-3371872
Country : Malaysia

I have subscribed to Virtuoso Plan with payment made using my PayPal account. Received payment confirmation email from Paddle and also from PayPal.

However, when I logged in to my account at myvolumio.org, the plan still remaind as “FREE” !

Please help.

2

Hi, I just replied to you via mail.

3

Have replied to your email. Will retry now.

4

Confirm this is solved

5

Yes, confirmed this matter is solved. Able to get Virtuoso Plan.

I suspect there may be some issue with the connection using Microsoft Edge browser. I used Google Chrome browser and everything completed successfully. Already replied with details by email.

Thanks.