Rivo factory reset

Posting here as my Rivo has just failed to reboot from a factory reset (thumb drive)—the LED stays green and does not progress, while the device doesn’t show on my network. I’ve tried twice to no avail. The trigger was me trying to install the bundled DSP add-on; doing so led to the device being detected but only a black screen showing when selected, hence the factory reset. I’ve reached out to Davide but I wondered if anyone had similar experiences, and if so, what were the causes and possible solutions?

Hello David,

I received your email
I’ll follow up it asap
Thanks

Davide
VOLUMIO TECH SUPPORT

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