Hello.
I am asking the honorable users of this forum for help in solving my problem.
Recently, I have been a MyVolumio user. I have a big problem for a few days.
My current plan is virtuoso. December 13, 2018 ended my month of use and MyVolumio it took 2.99 euros from my card. This fact is recorded on the bank statement. I also received an email confirming this operation (Your order: Virtuoso Monthly).
The subscription is paid for the next month, from December 13, 2018 to January 13, 2019.
The problem is that myvolumio.org does not have a renewed subscription.
In my profile I still have the following information: Next payment: 2.99 EUR on December 13, 2018.
Money paid in and subscription renewal is missing …
I also do not have access to Tidal through Volumio. Tidal’s icon has disappeared. No access to Tidal puts into question the sense of continued use of Volumio. I mainly listen to Tidal.
My question: To whom should I turn to solve this problem?
MyVolumio is a great project, nice initiative, but it has a big minus which disqualifies MyVolumio in the eyes of many users.
It’s about user support.
At myvolumio.org, there is no information to whom the service user should turn to in case of problems.
Nay. There is no basic information to whom this service belongs, no contact details (e-mail, address, telephone), no service regulations, etc.
The service that charges for the provision of services should meet even the minimum requirements applicable worldwide.
The website without support for users and without basic information data about which I wrote above is unbelievable.
Paying for the subscription I pay no one knows.
That is why I had to seek help in this forum.
If there is anyone able to help me, please let me know.
To receive help, you can simply reply to the payment receipt email, it reads:
If you have a problem with your order (e.g. an error with your invoice, billing query, or suspect a fraudulent transaction), please reply to this email and our support team will be in touch shortly!
We chose paddle payment provider because it includes customer support handling.
Coming to your request, I checked and cannot find your email in the subsciption panel. Would you mind sending me the email for which you registered to myvolumio at the mail: info at volumio dot org ? I will take care of your case personally.
Now, I thought we were giving enough info on how to receive help, but reading your feedback that seems not to be enough.
To help us improve, could you please let me know:
What additional info would you like to see about to who your money goes to?
What additional info would you like to see to receive help?
I saw in the mail information about help, but I decided that it would not help me in this matter, because I thought that Paddle only supports payments. I thought that it would not help me in the matter of problems with the MyVolumio service.
You made me realize that it is different.
In the subscription database you did not find me because in MyVolumio I am registered under a different e-mail address than on the forum.
All information needed to solve my problems I sent to the address provided.
I am glad that you have taken care of my case.
Thank you in advance.
Let me deal with the issue of what should be on the myvolumio.org website later, after solving my problem. OK?
Thanks a lot to Michelangelo!
After your intervention, Tidal appeared in Volumio and plays beautifully.
I am very pleased with how quickly and efficiently you solved my problem.
Now I know that if I have a problem with MyVolumio, I will turn to you right away.
I hope that you will find the cause of the problem and next month the situation will not happen again.
