NTFS USB Disk not being read on Rivo 3.396

Help and Support
1

Rivo 3.396 is not reading my NTFS formatted USB Disk (Seagate One Touch 2.5" 5TB capacity, around 3TB of music) connected to the USB3 port on Rivo.
Here is the log: http://logs.volumio.org/rivo/Xg5jNRQ.html
Rivo is seeing the disk, but not reading it under sources. Clicking rescan or update does not do anything

login as: volumio
volumio@192.168.0.170's password:
                       ___
                      /\_ \                        __
         __  __    ___\//\ \    __  __    ___ ___ /\_\    ___
        /\ \/\ \  / __`\\ \ \  /\ \/\ \ /' __` __`\/\ \  / __`\
        \ \ \_/ |/\ \L\ \\_\ \_\ \ \_\ \/\ \/\ \/\ \ \ \/\ \L\ \
         \ \___/ \ \____//\____\\ \____/\ \_\ \_\ \_\ \_\ \____/
          \/__/   \/___/ \/____/ \/___/  \/_/\/_/\/_/\/_/\/___/

             Free Audiophile Linux Music Player - Version 3.0

          © 2015-2021 Michelangelo Guarise - Volumio Team - Volumio.org

Volumio Debian GNU/Linux comes with ABSOLUTELY NO WARRANTY, to the extent
permitted by applicable law.
Welcome to Volumio for Volumio MP1 (4.9.206 aarch64)

volumio@rivo:~$ lsusb -t
/:  Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci-hcd/1p, 5000M
/:  Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci-hcd/2p, 480M
    |__ Port 1: Dev 2, If 0, Class=Hub, Driver=hub/4p, 480M
        |__ Port 1: Dev 3, If 0, Class=Mass Storage, Driver=usb-storage, 480M
        |__ Port 4: Dev 4, If 0, Class=Hub, Driver=hub/2p, 480M
            |__ Port 1: Dev 9, If 2, Class=Application Specific Interface, Drive                                      r=, 480M
            |__ Port 1: Dev 9, If 0, Class=Audio, Driver=snd-usb-audio, 480M
            |__ Port 1: Dev 9, If 3, Class=Human Interface Device, Driver=usbhid                                      , 480M
            |__ Port 1: Dev 9, If 1, Class=Audio, Driver=snd-usb-audio, 480M
volumio@rivo:~$ lsblk -o NAME,FSTYPE,SIZE,MOUNTPOINT,LABEL
NAME         FSTYPE     SIZE MOUNTPOINT            LABEL
loop0        squashfs 494.8M /static
sda                     4.6T
|-sda1                   16M
`-sda2       ntfs       4.6T /media/SMR_5TB_yellow SMR_5TB_yellow
mmcblk0                14.6G
|-mmcblk0p1  vfat        61M /boot                 BOOT
|-mmcblk0p2  ext4       3.6G /imgpart              volumio
`-mmcblk0p3  ext4        11G                       volumio_data
mmcblk0boot0              4M
mmcblk0boot1              4M
mmcblk0rpmb               4M


volumio@rivo:~$ volumio@rivo:~$ lsusb -t
        |__ Port 4: Dev 4, If 0, Class=Hub, Driver=hub/2p, 480M
            |__ Port 1: Dev 9, If 2, Class=Application Specific Interface, Drive                                      r=, 480M
            |__ Port 1: Dev 9, If 0, Class=Audio, Driver=snd-usb-audio, 480M
            |__ Port 1: Dev 9, If 3, Class=Human Interface Device, Driver=usbhid                                      , 480M
            |__ Port 1: Dev 9, If 1, Class=Audio, Driver=snd-usb-audio, 480M


volumio@rivo:~$ lsblk -o NAME,FSTYPE,SIZE,MOUNTPOINT,LABEL
NAME         FSTYPE     SIZE MOUNTPOINT            LABEL
loop0        squashfs 494.8M /static
sda                     4.6T
|-sda1                   16M
`-sda2       ntfs       4.6T /media/SMR_5TB_yellow SMR_5TB_yellow
mmcblk0                14.6G
|-mmcblk0p1  vfat        61M /boot                 BOOT
|-mmcblk0p2  ext4       3.6G /imgpart              volumio
`-mmcblk0p3  ext4        11G                       volumio_data
mmcblk0boot0              4M
2
3

Thanks @Wheaten
Unfortunately no change. I think your link refers to an internal SATA HD / SSD. My Disk is an external USB disk attached to the USB3 port of Rivo.

Screenshot 2023-01-19 123030
Screenshot 2023-01-19 1230301442×342 11.6 KB

volumio@rivo:~$ lsblk -o NAME,FSTYPE,SIZE,MOUNTPOINT,LABEL
NAME FSTYPE SIZE MOUNTPOINT LABEL
loop0 squashfs 494.8M /static
sda 4.6T
|-sda1 16M
-sda2 ntfs 4.6T ihdd mmcblk0 14.6G |-mmcblk0p1 vfat 61M /boot BOOT |-mmcblk0p2 ext4 3.6G /imgpart volumio -mmcblk0p3 ext4 11G volumio_data
mmcblk0boot0 4M
mmcblk0boot1 4M
mmcblk0rpmb 4M
volumio@rivo:~$

4

That’s then for @DED to support. Don’t own a Rivo.

6

According to the log, something peculiar is happening, it looks like mpd crashed because of an automatic update?
Hence the library, which did get scanned, gets lost in the process?
@DED to the rescue…

7

Thanks guys!
I’m on it!

Please @jacobacci contact me via email
techsupport at volumio dot org

I’ll follow up your request personally
Best
DAVIDE
VOLUMIO TECH SUPPORT