Hello group !
Just bought a RIVO from original owner, I went through the manual, Powering it up downloading the app for my iPad , Opened the app, main screen “connecting to devices “and I got the wheel of death. It just went around until it timed out powered off back to red LED.
This was on Wi-Fi, which is quite strong, but I took the unit in to the room with the router and tried again all to no avail. It could not find anything…. I contacted the original owner. He said everything worked fine for him …suggested go Previous to the help support community so here I am I’m hoping somebody can shed some light on the situation.
Thanks,
Bernard
Hello Bernard,
This issue is happening because the previous owner did not perform a factory reset before selling the product, and it’s still using their Wi-Fi credentials.
To resolve this:
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Connect the Rivo via Ethernet to your router and launch the Volumio app. You should be able to find the device in the app.
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If this doesn’t work, please perform a factory reset using a USB thumb drive. You can follow the instructions here: How to do a factory reset from USB thumb drive?.
If you need further assistance, feel free to reach out to us HERE.
Thanks!
Davide
VOLUMIO TECH SUPPORT